Policies

Pricing

All prices are in Australian Dollars.


Shipping

Please be aware that all of our products are hand painted and made to order. Turn around time on orders is 2 weeks form the date of order.

Rita and Felix send all orders via Australia Post . Orders sent via tracked parcels. Once your order has been shipped you will receive an email with your tracking number . Rita and Felix assume no responsibility for orders  lost or damaged in transit. If you would like to upgrade to express postage or require a signature upon receipt of the package please contact us before ordering. Additional Costs may occur for these options.

Rita and Felix offer international shipping. If your country is not listed on our shipping menu please contact us for a quote. Please note that customers are responsible for all costs associated with customs and duties.


Exchanges and Returns

Rita and Felix can not accept exchanges or refunds for change of mind.

Please note that knots and colouring in  the wood of our wooden products do not constitute defects. In addition since each product is handpainted their might be slight differences between the product received and the image on the website.

We will happily exchange your product in incidents where there has been an error such as the wrong item being sent. In all cases please provide photographic evidence of your product immediately upon receiving it and note your concerns in writing.


Privacy

Your privacy is important to us. Any information collected will not be sold to a third party.